Trying To Reach Looker Support? Here's A Better Option

Let’s paint a word picture:

It’s a beautiful Thursday morning when your Looker dashboards refuse to load, again. It’s the 3rd time this week. Somewhere between waiting forever for dashboards to load and scratching their heads trying to decipher cryptic errors, your users lose interest and bounce from using Looker.

You post on the Looker community. Crickets noise. You eventually manage to catch Looker support, and they refer you to some documentation. You try, and you tell them you tried. No response.

What else can you do?

Well, you can hire a Looker-focused analytics agency that helps you with Looker errors and issues, but that's costly, and you already pay a premium price for Looker.

Or, you can switch to Holistics, a Looker alternative with much, much better support:

• Chat support is available for all customers.
• You have direct access to the product team and engineers. They know the codebase and can suggest better approaches or fix things on the spot.
• We offer a dedicated Slack channel for real-time support and guidance directly from product and engineering team members.
• We offer hands-on technical onboarding so that you get the best out of the product.

Better yet, because Holistics is architecturally similar to Looker, offering an AI-assisted self-service UI with a code-based semantic layer, migrating is easy. We even have a migration tool and a dedicated migration team to make the whole thing easier for you.

Here's what people say about Holistics's support

The support has been really great. We get updates, fixes, or even just helpful advice when it's not a technical issue. That level of responsiveness was a huge factor in our decision. Even before we were paying customers, we felt important. That engagement, that sense that we matter, is one of the biggest reasons we chose Holistics. (Rob Winters, Head of Data at Lepaya)

We knew from the very beginning that the support was excellent and it stayed that way. It never dropped off after we became a customer. Because sometimes, with other vendors, everyone is excited at the start, but over time, the enthusiasm fades, and responses can take weeks. With you, it's clear you genuinely want to understand everything and really solve the problem. I'd rate the support a solid five out of five. (Johanna G. Senior Data Analyst, ARD)

We evaluated BI tools across the market—about 41 options, including mature vendors, startups, and open-source solutions. We chose Holistics because we really liked the level of community engagement around the product. We wanted a solution that other customers were actively using and speaking positively about, and Holistics clearly stood out there. (Juan A., Staff Data Scientist, Aurora)

Interested? Let's talk!