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Holistics Privacy Policy

Last Updated: 23 Oct 2017


Holistics understands you care how information about you is collected and used. Holistics is committed to protecting the privacy of individuals who interact with us. This Holistics Privacy Policy (“Privacy Policy”) describes Holistics Software Pte Ltd and its affiliated entities (collectively “Holistics”) privacy practices for our websites, services, and apps that link to this policy. This policy also details our privacy practices related to Holistics marketing, advertising, and company events.

In this Privacy Policy, we will refer to the Holistics Data Platform and related services collectively as our "Services." We will refer to our emails, newsletters, and other marketing and advertising practices collectively as our “Communications.” For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.

Description of Users and Acceptance of Terms

This Privacy Policy applies to visitors to the Site, who view only publicly-available content (the “Visitors”) and subscribers (the “Subscribers”) who have signed up to access and use our platform (the “Platform”).

By visiting our Site, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Website Terms of Service. By signing up, accessing, and/or using the Platform, each Subscriber is agreeing to the terms of this Privacy Policy and the accompanying Terms of Service (“TOS”)

Information Collected by Holistics

Contact Information

When you contact us through the “Contact Us” page, or sign up to become a Subscriber, you will be asked to provide certain information which may include first name, last name, email address, job title, company name, country and phone number (“Contact Information”). The Contact Information is used to provide the requested Service or information, and to contact subscribers and visitors for purposes of direct marketing of our current and future Services.

Billing Information

In order to purchase a subscription to our Platform, you will be required to provide certain additional information which may include a credit card number, expiration date, billing zip code, activation code, and similar information (“Billing Information”).

Billing Information is collected and processed by our third-party payment processor operating as our agent. Holistics does not directly obtain or process any Billing Information.

Activity and Cookies

We receive and store certain information about how you use our websites and Services when you visit them

For example, we receive information that your browser or device sends to our servers whenever you visit a Holistics website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using.

When you visit a Holistics website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.

We may receive information about how you use our websites and Services through the use of first-party and third-party cookies, and also web beacons and other similar technologies. Our servers collect similar information when you are logged into our website or Services.

The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using, and whether you have provided information identifying yourself to the website or Services.

In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We do not respond to web browser ‘do not track’ signals or other similar transmissions that indicate a request to disable online tracking of users who visit our websites or who use our websites or Services.

Information Collected from Third Parties

We maintain pages on online social networks and advertising sites. We may collect information when you interact with our social network pages.

We advertise online, including displaying Holistics ads across the Internet on websites and in apps. When we advertise online to you, we may collect information about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.

How We Use Personal Information

Holistics may uses your Personal Information to:

  • Provide you with Holistics website content, the features, functions and benefits of the Service.
  • Respond to your requests for information, products, or services, and to provide customer service and support.
  • Operate, maintain and improve our websites and Services (such as, for the purposes of fixing malfunctions, testing our security systems, etc.)
  • Provide you with notices related to your use of the Service.
  • Personalize our website, Services, and Communications to your likely interests and needs
  • Send you business messages such as those related to Services notifications, payments or renewal of your subscription, or process billing for your Service subscription (i.e. charging your credit card).
  • Provide you with promotional and marketing emails. You can opt-out of receiving certain types of promotional and marketing emails, but if you do you may not receive the full benefit of the Service. Opting-out can be done by following the instructions at the bottom of the promotional material.
  • Contact you via telephone to discuss our Services and related offers with you
  • Personalize the Service experience for you (such as, remembering your information so you will not have to enter it each time you use the Service).
  • Enhance, improve and further develop the Service (such as, creating new features or functions, refining the user experience, increasing Service technical performance, etc.).
  • For other purposes about which we notify you.

From time to time, we may provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about Holistics. It will be emailed or mailed to the address that you provide when you subscribe.

Information security and storage

We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information.
Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us.

Cross-border data transfers

Your Personal Information may be stored in Singapore, Vietnam, the United States, or transferred to other countries where the companies we hire to help us run our business are located. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Information, we will protect it as described in this privacy policy.

Reviewing, updating or deleting your Personal Information

We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us.

Our websites and Services may allow you to review and edit your Personal Information by accessing your profile or similar feature of the website or Service you are using.

For our websites, you may have the ability to manage your cookies and similar technologies through your web browser settings. You should consult the settings and instructions provided by the provider of your web browser for more information.

You may also submit a request to us to review, edit, or delete your Personal Information by emailing your request to [email protected]

Our business hours for telephone contact are 9:00 AM to 6:00 PM Singapore Time (GMT+8). Once we verify your identify, we will assist you with your request.

We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations or enforce our agreements.

For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems after your use of our websites and Services ends.

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use, or tailor them to you.

Opting-out of Holistics Communications

You may opt out of receiving Communications by modifying your website or Service profile, or by unsubscribing to the marketing mailings or newsletters you no longer desire. To unsubscribe, please follow the "Unsubscribe" instructions that are contained within the mailing, newsletter or other Communication that we send to you.

You may also send an email to [email protected] with "Unsubscribe" in the body, together with a description of the Communications you no longer desire to receive.

Minimum Age

The Site is not directed to, nor intended to be used by, individuals under the age of 13. Holistics does not knowingly collect personal information from individuals under the age of 13. If you become aware that an individual under the age of 13 has provided us with personal information, please contact us immediately at [email protected]. If we become aware that an individual under the age of 13 has provided us with personal information, we will take steps to delete such information.

For More Information

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or 14 Robinson Road, Far East Finance Building, #08-01A, Singapore 048545.